Get your shop set up with the help you need
Every TimberCloud plan starts with a kickoff call and includes unlimited email and chat support. Choose a guided setup service if you want hands-on help with your catalog, pricing, and storefront.
Implementation and onboarding services
| Service | What it covers |
|---|---|
| Kickoff | One-hour onboarding call; email and chat support |
| Starter White Glove | Two-hour guided session for catalog structure and pricing rules |
| Guided Setup | Up to six hours for catalog setup, pricing formulas, and storefront setup |
| Full Migration | A scoped move from your current system, based on your source data and workflows |
| Custom development | Agreed custom features or integrations |
How implementation works
Use the kickoff call to map your first steps. Email and chat support are included as you continue setup.
Get a guided session for your first products or a broader setup scope for your catalog and storefront.
For a migration or custom build, review the source data, requirements, and planned work together before you begin.
Frequently asked questions
Begin with a free kickoff call and use our email and chat support as you set up your shop. Guided services are available for more hands-on help.
It depends on your catalog, pricing rules, and the data you bring — but we pride ourselves in making it easy to get your storefront live in days, not months. We will provide you with an estimated timeline when we scope the work.
Yes, after we review the source data and agree on the migration scope. You can also import data yourself using our import tools. If you have any questions about how to migrate data from your current system, contact us. We're here to help!